All merchandise will be shipped via UPS/FedEx or United States Postal Service. Items will be insured for the value of the product. UPS and FedEx do not ship to PO boxes.
If you are not satisfied with your purchase, we will make every effort to help with your concern. We will accept returns on items for up to 30 days after the invoice date for exchange, store credit or full refund (excluding shipping/handling charges) provided that the product is in new condition with all original packaging. Returned items must be in original, brand-new condition, showing no signs of wear or use. The item(s) must be unused and free of any signs of smudges, stick marks and/or fingerprints. The item will be subject to a 20% restocking fee if we are unable to sell the item as new. We do NOT accept returns on used items and special / custom order items. You must have a Return Authorization number from us prior to returns. Email (firstname.lastname@example.org) or call us at 800-558-6251 to acquire a number.
You are responsible for shipping charges on returned items unless received damaged. All original boxes and packaging must be kept as received. It is advisable to insure all items to be returned. Defective or damaged goods received will require a Returned Authorization number. Email(email@example.com) or call us at 800-558-6251. We will issue a RA# to you and on arrival please affix the label on the outside of the box.
- Save the original box and packing material. If the box has visible damage we will send the report to the carrier.
- Make a copy of your invoice and place the original inside the box.
- All damage claims must be made within 3 business days of receipt.
We can estimate charges for international shipping. However, exact prices are not available until the items are shipped. Please note that the customer is responsible for customs and duty costs.